At Pinecone INIBOX Miner, we are committed to providing high-performance, reliable, and long-lasting mining equipment. This Warranty Policy explains how we support our products and what you can expect after your purchase.
By buying from us, you agree to the terms outlined below.
1. Warranty Period
All Pinecone INIBOX Mining ASIC miners come with a 12-month limited hardware warranty, starting from the date your order is delivered.
2. What This Warranty Covers
This warranty covers defects that happen during normal and proper use, including:
- Manufacturing defects
- Hardware failures within the warranty period
- Internal component issues not caused by external damage
If a valid issue is confirmed, we will repair or replace your unit based on availability.
3. What Is Not Covered
This warranty does not cover damage caused by misuse or external factors, including:
- Drops, accidents, or improper installation
- Unauthorized repairs or modifications
- Incorrect voltage, power surges, or electrical issues
- Exposure to water, dust, smoke, or harsh environments
- Burn marks, circuit damage, or signs of misuse
- Normal wear (fans, cables, thermal parts)
- Use outside recommended operating conditions
- Damage during return shipping due to poor packaging
👉 This warranty is only valid for the original buyer and cannot be transferred.
4. How to Make a Warranty Claim
If your device has an issue, follow these steps:
Step 1: Contact Support
Email us at support@pineconeiniboxminer.com with:
- Order number
- Product name/model
- Serial number (if available)
- Clear description of the issue
- Photos or videos showing the problem
Step 2: Get RMA Approval
If your claim is valid, we will provide a Return Merchandise Authorization (RMA) and instructions for returning the unit.
Step 3: Send the Product
- Pack the item safely to avoid damage
- Return shipping is usually paid by the customer
- Poor packaging may void your claim
Step 4: Inspection & Resolution
Once we receive your unit, our team will inspect it. Depending on the issue, we will:
- Repair the product, OR
- Replace it with the same or similar model, OR
- Offer an upgraded replacement (if available)
⏱ Repair time may vary based on parts and workload
5. Additional Exclusions
We do not cover:
- Loss of mining income or profits
- Downtime or delays
- Software or configuration issues
- Normal performance changes due to network difficulty
- Cosmetic damage that does not affect function
6. Limitation of Liability
To the fullest extent allowed by law:
- We are not responsible for indirect or financial losses
- Our total liability is limited to the product purchase price
- We do not guarantee mining profitability or ROI
👉 Mining involves risks, including market changes and network difficulty.
✅ Final Note
At Pinecone INIBOX Mining, we stand behind our products and aim to provide fair, transparent, and reliable support. Our goal is to keep your mining operation running smoothly with minimal downtime.